GENERAL INFORMATION ON TERMS&CONDITIONS
The following main terms and conditions are for the members who wish to shop with Miles from shopandmiles.com.
It is the members’ responsibility to read, understand and follow all of the terms and conditions both down below this paragraph and on the catalogue web site at the address :
Please note that changes to the Miles&Smiles frequent flyer program and / or Shop&Miles Catalogue ( including the web site ) may occur at any time and without prior notification to the members. In this regard members are required to monitor the www.shopandmiles.com web site for any possible changes.
When placing an order, please note the following information about the products:
All products are limited by Sanal Mağaza ( Biggloyalty ) stocks.
Sanal Magaza reserves the right to cancel those orders the stocks of which are finished. In that case Miles / Money is refunded back to the Customer.
There may be differences in the model / color / design of the items.
Products cannot be ordered with any commercial purposes. Items dispatched by Sanal Magaza can not be exploited for any commercial purpose. In these cases, Sanal Magaza reserves the right to cancel or edit orders in its sole discretion.
Changes in VAT, SCT rates, as well as all changes in tax and customs legislation, may result in changes in Miles and Money charges.
Mil values may change on a daily basis. Neither Sanal Mağaza ( BIGGLOYALTY ) nor THY can be held responsible for typographic errors ( on product names, prices, properties ).
Deliveries and Delivery Addresses
Delivery address of the selected products must be within the boundaries of the Republic of Turkey.
Only home or office address information is required in the address field. Sanal Mağaza
( BIGGLOYALTY ) can not be held responsible for the failure to deliver to the customer the following addresses for any reason;
b) Cargo agents / branches
You can check your order by opening it after receiving the signature from the cargo company.
Please check your cargoes before you sign the cargo document and do not sign it if you notice any damage or missing parts.
If the product you requested is different with the product delivered, please return the product to the shipping person.
By the time your order is delivered by the cargo official(s), please open your package and kindly check it. If there is any damage/deficit detected, do not take the package by filling damage assessment report up together with the cargo official(s). In that case, please kindly inform our call center smiltaneously so that the legal action will be prompting. Sanal Mağaza or Turkish Airlines will not be responsible for the packages that do not have any assessment reports if there is any damage(s)/deficit(s) while being carried.
As part of Covid-19 precautions, our company with related cargo team started a secure delivery term via SMS to degrade any close contact possiblity for our valuable customers.
While your order is on its way, the code numbers with 6 digits will be sent to yours. Afterwards, you will be able to get the package from the cargo officials by telling the code numbers belonging to yours only.
All installations of appliances (refrigerators, washing machines, dishwashers, etc.) and large electronic products (televisions, etc.) that require installation are within the scope of authorized technical service and should only be performed by authorized technical services. All products in this scope should not be unpacked by anyone other than the authorized technical service personnel. If it is opened, the products are out of the scope of the warranty and will not be returned or changed by Turkish Airlines / Sanal Magaza or authorized dealer. 43’’ Televisions (109 cm with diagonal measurement) and under-sized televisions, the manufacturer receives an installation fee from the authorized technical service. This price is paid by the customer.
For the addresses outside the cargo distribution regions,( after the notification to be made by the cargo company) our customers receive their orders by going to the nearest cargo branch. Thank you for your understanding.
For any questions and requests regarding your Miles & Smiles membership, you can share a feedback form at https://www.turkishairlines.com/tr-bilgi/edin/musteri-iliskileri/index.html or 444 0 849/0850 333 0 849 Airlines can call customer relations.
Digital Gift Vouchers
On the website, all gift vouchers are presented digitally. Please receive and use gift vouchers in accordance with the following conditions.
1) All digital gift vouchers are issued to the bearer.
2) Digital vouchers are valid for a maximum of 11 months. However, the validity period of some gift certificates is shorter. Please check the related product page for detailed information.
3) The amount and expiry date of digital gift vouchers are different from each other. These details are stated on the relevant product page on the site.
4) The holder of a digital gift voucher cannot claim rights on vouchers that have expired.
5) Gift vouchers (Digital Gift vouchers / Subscription Packages / Discount Coupons) are non-refundable.
For digital subscriptions (watching sports, movies, etc.), please carefully read the details and conditions on the relevant product page at https://www.shopandmiles.com/.
Subscriptions to the magazines begin one month after the order is submitted. To give you an example, if a member places a magazine subscription order on August, 5th 2019, his / her subscription begins after the first week of September.
Earning Miles by paying with your Credit Cards
At tr.shopandmiles.com every 1 TL purchase by using your credit card results in the following extra mile earnings :
• Classic and Classic Plus members earn 1 Miles,
• Elite and Elite Plus members earn 2 Miles,
• All members paying with Miles & Smiles Garanti Miles card earn 2 Miles,
• All members paying with Miles & Smiles QNB Finansbank credit card earn 3 Miles (*).
(*) Sanal Mağaza loads your extra Miles after 45 days of your order. Please note that extra Miles
to be loaded to members ‘ accounts by banks can be in different dates.
Extra Miles values can be changed from time to time.
(**) Extra miles earnings are not valid for cargo payments.
(*** )Miles earned from Shop&Miles cannot be converted into Status Miles. Miles loaded by Miles&Smiles credit cards can only be converted to the Status Miles.
Earning miles for TL purchases by BKM Express
For product purchases made with BKM Express at https://en.shopandmiles.com/ for every 1 TL of shopping (excluding the price paid for shipping) 1 Miles will be awarded. Other Miles earned values will not be applied to purchases made by credit card.
All products are under the warranty of the official manufacturer and / or authorized dealer. In the event of a malfunction after receipt of the product, customers must contact the official manufacturer or authorized dealer and / or authorized service department.
- All products offered for sale are guaranteed by the manufacturer or authorized dealer against fabrication errors.
- After the product is delivered to the customer in good condition, customers should contact the manufacturer or the authorized dealer. Your applications will be evaluated in the light of the reports held by authorized technical services.
- All customers who do shopping at www.shopandmiles.com are subject to accept the Warranty & Returns & Cancellations rules
Returns / Cancellations
You can always return items within 14 days after you have received them. Please contact Shop & Miles Call Center 444 9 877. Please do not return the product without contacting us and get confirming.
All returns are subject to the following terms and conditions.
1) The request needs to be applied and accepted by Shop&Miles Customer Services
( email@example.com or 444 9 877 ) first.
2 ) Returns must be unused and in original box / packaging. All standard accessories must be sent complete and undamaged.
3 ) Dispatch paper receipt previously delivered with the product must be delivered to the Cargo for the product return process.
4 ) The product needs to be returned by the same used cargo courier company that has submitted the delivery to the recipient.
These terms and conditions must be abided by the members so that they can start the return process.
Return Policy for Special Products:
For telephones, cameras, computers, portable and video electronic devices; the product and / or packaging package / package / cover of the product package must not be opened. The protection tape on the screen of the product should not be removed in any way. There must be no scratches, damages, bumps, liquid contact, etc. on the product display or any other part of the appliance. Otherwise, the return will not be accepted.
All kinds of Cosmetic Products and Personal Care Products, All kinds of software, All kinds of CPU (CPU) Program, DVD, VCD, CD and Cassette, Computer and Stationery consumables (toner, cartridge, ribbon, etc.) packing box / parcel / gelatin must be unopened and in no way unused. Otherwise, the return will not be accepted
All kinds of Hygienic products (such as underwear) cannot be returned in any way.
Products that may present a health hazard or are not to be reused after opening (such as any product that requires one-to-one contact with the body during use) cannot be returned in any way.
Consumers' special wishes or products that are clearly prepared in accordance with their personal needs which are not suitable for return, are in danger of rapid deterioration or are likely to pass the expiry date cannot be returned.
All kinds of FOOD products cannot be returned in any way.
Periodicals such as newspapers and magazines cannot be returned in any way.
The products that their prices determined in the stock market or other organized markets (gold group) cannot be returned in any way.
Gift Vouchers (Printed and / or Digital Checks / Codes / Discount Coupons) cannot be returned in any way.
In the case of defective products, you must first apply to the Authorized Technical Service of the respective manufacturer or importer. The applications you will make to our company will be evaluated in the light of the REPORTS that the Authorized Technical Services hold.
MILES RETURN / CANCELLATION CONDITIONS
All Miles & Smiles members who shop at www.shopandmiles.com are subject to those terms and conditions.
Digital Gift Vouchers / Subscription Packages / Discount Vouchers cancellation / refund conditions are subject to the above “Digital Gift Vouchers “.
CANCELLATIONS / REFUNDS REQUESTED IN 14 DAYS ( EXCEPT DECEMBERS )
You can return the product have purchased with your miles or credit card within 14 days from the date you have received it, by sending an e-mail to mailto:firstname.lastname@example.org or by calling 444 9 877 first. Please make sure they are all under the following terms and conditions.
PREREQUISITES FOR ACCEPTING RETURN / CANCELLATION REQESTS IN 14 DAYS:
1 ) The request needs to be applied and accepted by Shop&Miles Customer Services
( email@example.com or 444 9 877 ) first.
2 ) The product to be returned needs not to have been used whatsoever. It needs to be returned in its original box. Its all side parts and accessories need to be fully returned.
3 ) The dispatch paper of the product needs to be returned with the product. It has to be given to the cargo courier company along with the product.
4 ) The product needs to be returned by the same used cargo courier company that has submitted the delivery to the recipient.
If all these conditions are met, then the return is accepted and either miles / money are put back to your account.
RETURN / CANCELLATION REQUESTS AFTER 14 DAYS HAVE PASSED
In case there are return / cancellation requests after 14 days have passed, Miles would not be returned. Instead, members are granted SHOP&MILES digital gift vouchers, equal to the amount of TL equivalent on the date the Miles that have been spent. This gift voucher will be sent to you by e-mail or SMS and is valid for 1 year from the date it is delivered. The whole process is only valid if the above conditions are met. If these conditions are not provided, then the above mentioned flow is not applied.
RETURN / CANCELLATION REQUESTS WITHIN THE MONTH OF DECEMBER
Those return / cancellation requests that come within the month of December until 25th. of DECEMBER are accepted and your Miles are put back to your accounts as long as they are good for the terms and conditions ( such as products are intact, full, not used whatsoever, etc. ) as described above.
As for those return / cancellation requests that come after the 25th. of December Miles would not be returned. Instead, members are granted SHOP&MILES digital gift vouchers, equal to the amount of TL equivalent on the date the Miles that have been spent. This gift voucher will be sent to you by e-mail or SMS and is valid for 1 year from the date it is delivered. The whole process is only valid if the above conditions are met. If these conditions are not provided, then the above mentioned flow is not applied.
RETURN / CANCELLATION REQUESTS FOR THE PREVIOUS YEAR
As of January 1st. return / cancellation requests for the previous year would not result in returning
Miles. Instead, members are granted SHOP&MILES digital gift vouchers, equal to the amount of TL equivalent on the date the Miles that have been spent. This gift voucher will be sent to you by e-mail or SMS and is valid for 1 year from the date it is delivered. The whole process is only valid if the above conditions are met. If these conditions are not provided, then the above mentioned flow is not applied.
RETURN SHIPPING ADDRESS
SANAL MAĞAZA Lojistik Merkezi, Veysel Karani Mah. Zaloğlu Rüstem Cad. No:5, 34885 Samandıra / İstanbul / TÜRKİYE
E-Mail : firstname.lastname@example.org
Çağrı Merkezi : 444 9 877
CREDIT CARD PAYMENTS RETURN / CANCELLATION TERMS
If there is a payment made by credit card, all expenditures will be refunded under the
Turkish Consumers Law.
SPECIAL TERMS & CONDITIONS FOR TRAVEL SERVICES & EXPERIENCES
- All travel products, services and experiences on the Shop&Miles Catalogue are operated and / or conducted by Biggtravel, Sanal Mağaza Inc
- All products and services for sale must be booked through Biggtravel. Placing an order does not guarantee the availability of the product or service. Without the voucher, the facility is not obliged to service the customer.
- All travel products, services, reservations and experiences are provided in accordance with the availability of the products which is solely in the control of the product / service suppliers such as Airlines, Hotels, Restaurants, Tour Organisers, etc
- Airway transportation will be determined based on availability of airlines, aircraft routes and flight status.
- Unless stated otherwise, all prices for hotel accommodations come in per person in a double room. Accomodation type (Bed & Breakfast, Half Board, All Inclusive, etc.) is stated along with the particular travel product / service. In a double room, a minimum of 2 person accomodation must be purchased.
- Please carefully review the page of the relevant travel product included in the travel services
- Compulsary travel insurance must be purchased seperately by the customers before the journey begins.
- Specified Miles / Product Prices; It is not valid for public holidays, special occasions, semester breaks, holidays, Christmas, Christmas, local festivals, congresses and fairs.
- In car rentals, the car rental company may apply minimum rental days during periods such as public holidays, special days, semester breaks, holidays, New Year's Eve, Christmas, local festivals, congresses and fairs.
- Cancellation and / or change requests that may occur after final reservations are made and the service certificate (Voucher) is issued are processed only after the approval of the relevant airline or facility and the conditions and penal conditions of the relevant airline or facility are reflected to the members.
- Sanal Mağaza and Biggtravel are the go between agencies / parties for the travel services provided by each particular supplier. In this regard, neither Sanal Mağaza and Biggtravel nor Turkish Airlines can be held responsible for the undesired situations that are not within their control such as airline or any vehicle delays, reservation cancellations, baggage losses, passport and visa problems, etc. In such cases no refund request would be met.
- Sanal Mağaza and Biggtravel nor Turkish Airlines can be held responsible for for the undesired situations that are not within their control. Sanal Mağaza and Biggtravel are the go between agencies / parties for the travel services provided by each particular supplier. In this regard, supplier companies are responsible for the safety of all serviced products.
- Customer accepts all the terms and conditions specified here.
- Unless stated otherwise, all rooms are checked in earliest at 14:00 hours and checked out latest at 12:00 hours.
- The hotel rooms are usually designed for 2 people, the added bed for the 3rd person may be smaller and less comfortable.
- Customers are expected to be at the airport 3 hours before the take off for the international flights and 2 hours before the take off for the domestic flights.
- The cost of any unused product or service will not be refunded.
- Reservations must be notified to Biggtravel at least 4 weeks in advance.
- All tours depart from Istanbul otherwise stated.
- Digital codes and tickets cannot be canceled / refunded after placing an order.
- Digital codes / vouchers are processed and dispatched 3 days after orders are placed in the system.